Reporting Security Vulnerabilities - US Trademark Support

Effective Date: January 01, 2024

US Trademark Support takes the security of our website, systems, and customer information seriously. This Vulnerability Disclosure Policy explains how security researchers, users, and visitors may responsibly report potential security concerns related to our website or digital services.

Our Commitment

We are committed to maintaining a secure online environment for users who visit our website, submit trademark case information, contact our support team, or use our online forms.

If you believe you have discovered a security vulnerability involving US Trademark Support’s website or systems, we encourage you to report it responsibly so our team can review and address the issue.

How to Report a Vulnerability

Please send vulnerability reports to:

Email: legal@ustrademarksupport.com

When submitting a report, please include as much detail as possible, such as:

• The affected page, URL, form, or system feature

• A clear description of the suspected vulnerability

• Steps needed to reproduce the issue

• Screenshots or supporting details, if available

• Your contact information, if you would like us to follow up

Responsible Disclosure Guidelines

When testing or reporting a vulnerability, please:

• Do not access, modify, delete, download, or expose customer data

• Do not disrupt website availability or service performance

• Do not use social engineering, phishing, spam, or physical attacks

• Do not attempt to gain unauthorized access to accounts or systems

• Keep vulnerability details confidential until we have reviewed the report

• Act in good faith and comply with applicable laws

What We Review

This policy applies to security concerns involving US Trademark Support’s website, online forms, digital pages, and related systems controlled by US Trademark Support.

This policy does not apply to third-party websites, payment processors, external platforms, hosting providers, or services that are not controlled by US Trademark Support.

Our Response

After receiving a report, our team will review the information provided and may contact you for additional details. If the issue is verified, we will take reasonable steps to address it based on severity, risk, and available resources.

We do not guarantee a specific response time, resolution time, reward, or public recognition for submitted reports.

No Unauthorized Testing

This policy does not authorize security testing that violates laws, disrupts services, compromises data, or affects other users. Any testing must be limited, responsible, and non-destructive.

- Contact Us

For questions about this Vulnerability Disclosure Policy or to report a security concern, please contact:

• Email: legal@ustrademarksupport.com